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Warranty Claim Instructions (Global)

To ensure the best customer experience, we've streamlined our warranty claim process to make it as easy and hassle-free as possible. Follow these simple steps to submit your claim and receive a replacement.

Steps to Replacement:

  1. Submit a Warranty Claim Form: Click the button at the bottom of this page to start the process. Make sure you have your purchase details handy.
  2. Fill Out the Form: Complete the online form with the required information:
  3. Upload Proof of Purchase Attach a copy of your receipt or email confirmation. This helps us verify that the product was purchased from an authorized retailer and is still under warranty.
  4. Describe the Defect Provide a detailed description of the issue you're facing. This helps our team understand the problem better and speeds up the process.
  5. Submit Your Claim Review your information to ensure everything is correct, then click the "Submit" button.
  6. Confirmation and Processing You will receive an email confirmation that your claim has been received. Our team will review your submission, then notify you once your replacement is shipped.

Important Information:

  • No Need to Return the Defective Product: We do not require you to return the defective item. Simply follow the steps above to receive your replacement.
  • Replacement Shipping: Once approved, your replacement product will be shipped to you at no additional cost.

If you have any questions or need further assistance, please contact our customer support team at

Thank you for choosing Nimble!